Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website and services. We respect your privacy and are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws. By using this website, you acknowledge the practices described in this policy.
Data Collection
We may collect information that you provide directly to us, such as your name, email address, telephone number, and the contents of any message or enquiry you submit. We may also collect information when you contact us, subscribe to communications, request assistance, or otherwise interact with our website.
Some technical information may be collected automatically when you access the website. This may include your IP address, browser type, device information, operating system, referring website, pages viewed, and the date and time of your visit. This information is generally used in an aggregated or statistical manner and may not directly identify you.
Please do not provide sensitive personal information unless it is specifically requested and necessary for the purpose of your communication. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
Use of Data
We may use the information we collect for the following purposes:
- To provide, operate, maintain, and improve our website and services;
- To respond to questions, requests, feedback, and support enquiries;
- To communicate with you about our services, updates, or relevant information where permitted by law;
- To understand how visitors use our website and improve its content, performance, and usability;
- To detect, prevent, and address fraud, misuse, security incidents, and technical problems;
- To comply with legal obligations, regulatory requirements, or lawful requests; and
- To establish, exercise, or defend our legal rights where necessary.
We do not sell or rent your personal information to third parties. We may share information with trusted service providers that assist with website hosting, analytics, communications, security, or technical support. Such providers are expected to use information only for authorised purposes and to protect it appropriately.
Cookies
Our website may use cookies and similar technologies to support essential functions, remember preferences, analyse website traffic, and improve your browsing experience. Cookies are small text files stored on your device by your browser. Some cookies may be placed by third-party service providers whose tools or content appear on our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality, security, or availability of some parts of the website. Where required by applicable law, we will request consent before placing non-essential cookies on your device.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services, including social media pages such as X. These external websites operate independently and have their own privacy policies and terms of use. We are not responsible for the content, security, or privacy practices of third parties. We encourage you to review their policies before submitting personal information or using their services.
Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure communications, and appropriate monitoring procedures.
However, no method of transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security. You are responsible for using appropriate security measures when accessing the website, including maintaining the confidentiality of any account details or other information under your control.
User Rights
Subject to applicable law, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion of your information, or object to or restrict certain processing activities. You may also withdraw consent where processing is based on consent, or request a copy of your information in a commonly used electronic format.
To exercise a right, please contact us using the details below. We may need to verify your identity before processing your request. We will respond within the period required by applicable law. You may also have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been infringed.
Contact
If you have questions about this Privacy Policy, wish to make a privacy request, or require further information about our handling of personal data, please contact us:
- Email: help@jibyxuo.com
- Phone: +65 30 5192386
- Address: 158 Oak Avenue, Singapore
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. Any revised version will be posted on this page with an updated effective date where appropriate. We encourage you to review this policy periodically.